We collect personal information that is necessary to provide our services, respond to enquiries and manage appointments.

This may include:

• Your name

• Contact details

• Date of birth

• Medicare details

• Relevant health information

• Appointment history

• Information you voluntarily provide through our website or consultation forms

Your information is collected directly from you and is stored securely in accordance with Australian privacy legislation.

We do not sell or share your personal information with third parties unless:

• You have provided consent

• It is required to provide your care

• Required by law

Virtual Midwife Australia provides professional midwifery support through secure telehealth consultations.

Our services are intended to complement—not replace—the care provided by your GP, obstetrician, hospital, maternity service or other healthcare providers.

Telehealth consultations are not appropriate for medical emergencies or situations requiring immediate physical assessment.

If you are experiencing an emergency, please call 000 immediately or attend your nearest emergency department or maternity assessment unit.

Information provided during consultations is based on current evidence, professional standards and the information available at the time of your appointment.

Recommendations should always be considered alongside your individual clinical circumstances and any advice provided by your treating healthcare team.

Appointments can be booked online through our secure booking system.

If you need to cancel or reschedule your appointment, we kindly ask that you provide as much notice as possible.

Late cancellations or missed appointments may incur a cancellation fee where applicable.

Where eligible, Medicare rebates or bulk billing arrangements may apply.

Eligibility is determined in accordance with current Medicare requirements.

Any private consultation fees will be clearly communicated before your appointment.

The information published on this website is intended for general educational purposes only.

Website & Social Media Content; should not be considered personalised medical advice and should not replace assessment by an appropriately qualified healthcare professional.

Unless otherwise stated, all content on this website & on our social media accounts; including text, graphics, branding, educational resources and images, is the property of Virtual Midwife Australia.

Content may not be copied, reproduced or distributed without written permission.

We are committed to providing respectful, safe and high-quality care.

If you have feedback or concerns about our service, we encourage you to contact us directly so we can work towards a resolution.

Email:
admin@virtualmidwifeaustralia.com

If you are dissatisfied with the outcome, you may also contact the relevant health complaints organisation within your state or territory or the Australian Health Practitioner Regulation Agency (AHPRA).